About Us 11th Avenue Consulting

11th Avenue Consulting provides high-quality broadband services and wireless infrastructure to advance connectivity nationwide. At 11th Avenue Consulting, our mission is to provide outstanding communications services to our customers and meet the needs of our shareholders, our people, and our communities. The 11th Avenue Consulting companies share a strong commitment to customer satisfaction. We satisfy our customers by offering the highest-quality services and products and excellent customer support.

Empower your voice services

Modern voice services are essential for MVPDs looking to retain customers and expand offerings. 11th Avenue Consulting Technology Solutions delivers a scalable, cloud-based Voice over IP (VoIP) platform that eliminates infrastructure investment while offering advanced features, geo-redundancy, and coast-to-coast coverage.

Built for carriers, engineered with AI and intelligent, scalable automation

Our cloud native architecture eliminates legacy integration challenges with a fully managed, carrier-grade VoIP platform. Designed for adaptability, it enables rapid deployment and continuous evolution through industry-leading capabilities. 

Automation and intelligence
  • Smart provisioning, real-time diagnostics, predictive support, and fraud management tools
  • Enhanced customer management that reduces churn and support costs
  • Intelligent automation optimizes call routing and quality

11th Avenue Consulting’s end-to-end ecosystem delivers a trusted, scalable solution that evolves with your business. Our customizable, three-pronged approach improves customer satisfaction and operational efficiency.

    • Platform – carrier control over product definition, strategy, and experience
    • Private Label – prepackaged VoIP with advanced capabilities, ready to brand and scale
    • VoIP Peering – offload call delivery while retaining control of roadmap and capabilities
  • Reduced capex by leveraging 11th Avenue Consulting’s multi-billion-dollar infrastructure investments
  • Stay ahead of vendor roadmaps with proactive upgrades and feature rollouts
  • Leverage 11th Avenue Consulting’s investment in AI and automation research and development to future-proof your voice offerings

VoIP features and capabilities

  • Call Routing: Local, toll, long distance, and international
  • Turnkey Transport: Includes branded operator, directory assistance, E-911/NG-911, and 8YY services
  • Interoperability: Seamless interconnection with other voice providers
  • Service Assurance: Real-time reporting, API uptime, and Call Detail Records (CDRs)
  • Scalability: Over 15 million lines served across the U.S

Frequently Asked Questions

What is VoIP and how does it work?

VoIP (Voice over Internet Protocol) converts voice into digital signals transmitted over the internet. Calls can be made from phones, computers, or VoIP devices.

MVPDs benefit from lower costs, flexible deployment, improved customer experience, and scalability. Features like least-cost routing and geo-redundancy enhance service quality.

Yes. VoIP offers a modern alternative with better scalability, lower costs, and advanced features compared to legacy systems.

VoIP depends on internet connectivity. Businesses often use backup power supplies to maintain service during outages.

Absolutely. CTS’s platform supports tailored configurations based on geographic, regulatory, and technical needs